Our policy lasts 21 days from shipping date. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and unworn and in the same condition that you received it. It must also be in the original packaging.
THIS NEXT BIT IS VERY IMPORTANT
Earrings & Pierced Jewellery
In the interest of hygiene and for the protection of all our customers, earrings and pierced jewellery are excluded from our exchange and refund policy. The exclusion arises from a Health and Safety perspective and is an international recommendation to prevent the spread of infections and disease. This exclusion is in the interest of and for the protection of all our customers.
(Would you want to wear something that potentially someone else has worn?)
To complete your return, Contact us by email at
We will then advise how to send the item(s) back to us.
As we have said before your item must be unused and unworn (we can tell if it has been)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as fast as we can but within 5 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund,
please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they have a manufacturing fault and are not Customer damaged. If you need to exchange it for the same item, send us an email at Returns@lovesilverlondon.co.uk
To return your product, you should mail your product to: 3 Guild House, 4a Briton Street, Southampton GB SO14 3EY
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be added to your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50.00, you MUST use a trackable shipping service.
The Best way to contact us is by Email :-
or by Telephone – 023 8048 0755
alternatively please use our contact form
38 Ornan Road, London NW3 4QB
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